Customer Intelligence
Benchmark Customers
Topic-level customer sentiment across a wide range of topics:
✔ Customer support
✔ Value for money / pricing
✔ Renewals (subscription / policy-based products)
✔ Digital experience (e.g. banking, insurance, utilities)
✔ Product quality (physical products)
✔ Delivery timescale (physical products)
✔ Usability (software & apps)
✔ Ease of deployment (software)
✔ Integration (software)
✔ Flavour & taste (food & beverage)
✔ Nutrition / health benefits (food & beverage)
✔ Pack sizing (consumables)
✔ Sizing (clothing)
✔ Bespoke topics also available
Features and Benefits
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Topic-level sentiment scoring
Identify product & service strengths and weaknesses; benchmark companies against their competitors at a topic level.
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Time-series analysis
Identify specific topics that are showing an improving or worsening trend over time to qualify commercial & competitive risk and opportunity.
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Curated review excerpts
See specific review comments mapped to topics to understand the voice of the customer.
Use Cases
- M&A due diligence (CDD, Tech DD for technology assets, value creation)
- Consulting (commercial strategy, pricing optimisation, digital transformation, customer experience)
- Business development
Download product information sheets
Let us know your business contact details and you can download our product information sheets: