Both Dunkin’ Donuts and Starbucks face notable challenges in creating a supportive work environment, with negative scores of -53.6 and -45.8 respectively—though Starbucks appears marginally stronger on this front. The story is similar in career progression: Dunkin’ registers a deeply negative sentiment (-53.8), suggesting limited pathways for advancement, while Starbucks fares better at -21.2, indicating more perceived opportunity, albeit still below expectations. These cultural concerns are somewhat offset at Dunkin’ by a modestly positive score (15.9) for agility and bureaucracy, suggesting a relatively nimble environment with fewer structural roadblocks, in contrast to Starbucks’ more hindered perception at -9.0.

When it comes to rewards and quality of life, the gap between the two brands widens. Starbucks outperforms Dunkin’ on pay and benefits with a solid 26.3 score, reflecting general employee satisfaction, while Dunkin’s -50.8 points to widespread discontent in this area. Despite this, both companies share similar struggles in work-life balance, with Dunkin’ scoring -32.1 and Starbucks slightly worse at -37.8—indicating that long hours, shift work, and scheduling pressures remain a consistent issue across both employers.